Privacy Policy

Who We Are

At MIDSCO Mechanical, we are committed to maintaining the trust and confidence of all our website visitors, staff and customers who use our services. At MIDSCO Mechanical, we do not sell, rent, or trade any information given to us, in writing, verbally over the phone, or by email, whether personal or business information. In this Privacy Policy, we have provided lots of detailed information on when and why we collect your personal information, how we use it and how we keep it secure.

Website Cookies

Our websites use cookies to collect information. This includes information about browsing and purchasing behaviour by people who access our websites. This includes information about pages viewed, products purchased and the customer journey around our websites. Detailed information is set out in our Cookie Policy.

What are cookies?

Like most websites, MIDSCO Mechanical websites use cookies to collect information. Cookies are small data files which are placed on your computer or other devices (such as smart ‘phones or ‘tablets’) as you browse this website. They are used to ‘remember’ when your computer or device accesses our websites. Cookies are essential for the effective operation of our websites and to help you shop with us online. They are also used to tailor the products and services offered and advertised to you, both on our websites and elsewhere.

Information collected

Some cookies collect information about browsing and purchasing behaviour when you access this website via the same computer or device. This includes information about pages viewed, products purchased and your journey around a website. We do not use cookies to collect or record information on your name, address or other contact details. MIDSCO Mechanical can use cookies to monitor your browsing and purchasing behaviour.

How are cookies managed?

The cookies stored on your computer or other device when you access our websites are designed by:

• MIDSCO Mechanical, or on behalf of MIDSCO Mechanical, and are necessary to enable you to make purchases on our website;
• Third parties who participate with us in marketing programmes; and
• Third parties who broadcast web banner advertisements on behalf of MIDSCO Mechanical.

What are cookies used for?

The main purposes for which cookies are used are:

1. For technical purposes essential to the effective operation of our websites, particularly in relation to online transactions and site navigation.
2. For MIDSCO Mechanical to market to you, particularly web banner advertisements and targeted updates.
3. To enable MIDSCO Mechanical to collect information about your browsing and shopping patterns, including to monitor the success of campaigns, competitions, etc.
4. To enable MIDSCO Mechanical to meet its contractual obligations to make payments to third parties when a product is purchased by someone who has visited our website from a site operated by those parties.

If you want to disable cookies, you need to change your web browser settings to reject cookies. How you can do this will depend on the browser you use. Further details on how to disable cookies for the most popular browsers are set out below:

For Microsoft Internet Explorer:

1. Choose the menu “Tools” then “Internet Options”.
2. Click on the “Privacy” tab.
3. Select the appropriate setting.

For Google Chrome:

1. Choose Settings > Advanced.
2. Under “Privacy and security,” click “Content settings”.
3. Click “Cookies”.

For Safari:

1. Choose Preferences > Privacy.
2. Click on “Remove all Website Data”.

For Mozilla Firefox:

1. Choose the menu “Tools” then “Options”.
2. Click on the icon “Privacy”.
3. Find the menu “Cookie” and select the relevant options.

For Opera 6.0 and further:

1. Choose the menu “Files” > “Preferences”.
2. Privacy.

What happens if I disable cookies?

This depends on which cookies you disable, but in general, the website may not operate properly if cookies are switched off. If you only disable third-party cookies, you will not be prevented from making purchases on our sites. If you disable all cookies, you will be unable to complete a purchase on our sites.

Google Analytics

When someone visits www.midsco.co.uk we use a third-party service, Google Analytics, to collect standard Internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site, areas from which users are from and times of usage. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make any attempt to find out the identities of those visiting our website.

What We Collect

When you request an estimate or visit with MIDSCO Mechanical to carry out work within your home or business, your name, address, phone number, email address, details of home equipment that carry gas, water or oil, tenant name, phone number, address and email will be stored in our gas engineer software that includes on our computers, tablets and engineer smart phone apps. Information on gas engineer mobile applications are restricted to only information relevant to certain jobs.

Who Collects This Information

Persons collecting this information are office managers and directors within the MIDSCO Mechanical company network.

Persons using this information are office managers, directors, gas/oil engineers and plumbers that are directly employed by MIDSCO Mechanical.

How We Collect Information

The way in which we collect this data is by incoming phone calls, emails and in text messages asking us to undertake certain services that can be provided by MIDSCO Mechanical. We will never solicit work by cold calling.

Why We Collect This Information

At MIDSCO Mechanical, we always want to keep you and your appliances up to date for warranty, guarantee and safety purposes. Because of this, we keep dates of servicing and installation so that you don’t miss these important deadlines by sending notifications and reminders when alerted.

Engineers use your information to carry out the work requested by way of smart app-controlled software.

Once work has been completed, this information is used to generate invoices to the correct person, for invoices to be posted or emailed and in some cases printed and posted. This also allows us to accept and track payments.

Please be assured that we do not share your personal details with any other company without your consent.

Who We Share Data With

Whilst MIDSCO Mechanical will never share or sell your information to marketing companies or third parties, the nature of our business means that we have to send some information to manufacturers of products we sell and install to verify warranties, guaranties and successful completion of installation as well as legal obligations to inform local authorities of where efficiently rated appliances are installed, this data includes, but not restricted to, name, address, email, phone number, make and model of appliances.

Your data will be stored within the accountancy software for the purpose of processing payments and end of year tax processing.

If paying by debit or credit card over the phone, we use your name, address, email and phone number for added security as the card will be attached to this information. A third-party supplier does this. When we input your information, and it is classed as a successful transaction, we then delete the confirmation from our software, so this cannot be used again.

At MIDSCO Mechanical, our biggest assets are you, and because of this, we will ask you to help improve our service and customer commitment by leaving reviews on certain sites. This will require us to inform them of your name, phone number, email address and a brief job description.